To be a leader, you can’t make it up as you go along. Integrity, to me, is really important. Everybody defines it in a different way, but I judge it by how consistently somebody aligns actions and words. If you are consistently acting out what you say you are going to do, people know where they stand.
If you don’t have empathy with people, you’ve got no chance. It’s a skill I’ve worked on, and I’ve probably grown to be more empathetic because I’ve had to understand people to manage a CEO team and CFO team.
I’m strong minded and determined, but I don’t think I’ve ever been dogged and inflexible to the point of making a wrong decision. I can be stubborn, but my mind can be changed.
I look back now on my time as a CEO and I have to admit, the learning curve was much steeper than I thought it would be. As the CFO, I thought I knew the business, but there was so much more to know. I have to say, that has been a big part of the fun of it.
We’ve grown in every year except one, despite some economic headwinds. We’re getting better at being customer focussed, and we’ve recruited high quality sales and marketing executives into Lloyd’s Register.
This is a fantastic organisation. I’m very proud to be a part of it, and I’m looking forward to being part of the continued success at Lloyd’s Register.