The location of the existing finance function was “a competitive environment for BPOs and Captives, so obtaining a quality environment with commercial arrangements that would flex with the organisation was a critical success factor for the programme and the [local] management were great at helping us find the best location and making it work.”
Having established and agreed the future Target Operating Model across Europe, the team set out to deliver the relocation of 200 FTE’s of work into the Eastern European site with a 25% efficiency uplift with multiple transitions during 2019. With the programme resourced and launched, Russell moved onto a further assignment with the PE firm and passed the leadership role to a member of the initial interim team who, along with the rest of the team, set about delivering.
There were plenty of challenges and adjustments in the implementation phase which called for both the knowhow, judgement and resilience of the experienced interims already engaged, and some horses for courses adjustment to the team membership Eton Bridge helped source the other members as the programme expanded to full volume. They secured a sixth person to join the team from Germany to be based within the Eastern European operation and provide the experienced anchor for the scaling and structuring of the operation. Additionally, a further two interims were engaged to boost the transition bandwidth to address multiple waves of transition simultaneously.