Businesses around the world are facing unprecedented challenges; unstable economies, international conflicts, high interest rates, and disrupted supply chains. While some sectors have thrived, many others are struggling with stagnation. As growth slows and financial pressures rise, businesses must adapt to survive and ultimately thrive in these uncertain times.

The perfect storm: A confluence of economic challenges

The current economic landscape can be described as a “perfect storm” for businesses. Unstable economic conditions, driven by “once-in-a-lifetime” events, have led to high interest rates. Geo-political events and international conflicts have all contributed to significant unpredictability. Some sectors such as online businesses have thrived, whilst we have lost a number of well-known brands from our high streets. Many companies find themselves in a holding pattern, unable to grow at the pace they once anticipated.

A key factor exacerbating this strain is overinflated budgets. Businesses that once operated under the assumption of perpetual growth are now confronted with the reality of rising costs. As inflation and supply chain disruptions push prices higher, businesses are forced to reconsider their financial strategies and adapt their operations to survive. It is therefore important that businesses are confident that resources are being deployed to the right areas.

Addressing low growth and cost pressures

With costs climbing across the board, the pressure on business budgets has never been higher. For instance, changes to National Insurance Contributions (NIC) represent another burden for businesses already struggling to maintain profitability. As margins tighten, the need for operational efficiency becomes paramount.

In this environment of low growth, businesses must rethink how they allocate resources and manage operations. Even small inefficiencies can have a significant financial impact. The critical question becomes: How can businesses continue to operate efficiently in such a challenging economy

Flexibility and scalability: The operating model of the future

The key to navigating these turbulent times – and eventually thriving – lies in a business’s ability to pivot. Can the operating model shift from a growth-oriented strategy to one focused on efficiency and vice versa? This flexibility is crucial to surviving current conditions and positioning the business for growth when the economy improves.

To maximise growth potential when conditions improve, businesses need scalable, flexible, and agile operating models. This requires a careful balance between long-term strategic goals and short-term performance indicators. While short-term KPIs are essential for tracking progress, long-term thinking ensures businesses remain prepared for the eventual return of growth opportunities.

However, businesses must be cautious. Cutting costs too aggressively can backfire, damaging the company’s ability to operate effectively. If cuts are too deep, businesses risk compromising customer experience, weakening their market position, and even becoming targets for acquisition. Shareholders may also increase pressure for better returns, complicating the situation further.

The investment paradox: Efficiencies rarely come for free

The pursuit of efficiency, while necessary, rarely comes without investment. Cost cutting alone can harm the business, yet making targeted investments in efficiency improvements can offer significant returns over time.

There are several ways businesses can identify and drive efficiencies, with the benefits reinvested to further improve operations. For example, analysing the cost base to identify “quick wins” can help. Since people often represent the highest cost in a business, it is essential to ensure that employees are aligned with the business’s strategic goals. A business assessment can also help ensure a business’s portfolio of activities is in line with its strategy and that the necessary capabilities are in place for successful execution.

The role of data: A double-edged sword

Data is a powerful resource in driving efficiencies, but it can also be overwhelming. We are hearing from many of our clients that their businesses are inundated with data, much of which may be irrelevant or redundant. The challenge lies in determining which data is essential for timely and effective decision-making.

How businesses structure and manage their data plays a significant role in their ability to leverage it for operational improvements. Key questions include: Who owns the data? Is it organised in a way that allows for meaningful insights? Most importantly, can the business trust that its data represents a “single version of the truth”?

When businesses can answer these questions, they are in a better position to harness data for smarter, faster decision-making. Reliable data can reveal inefficiencies, guide resource allocation, and track the progress of improvement initiatives.

With an overload of data, businesses must focus on making data actionable by establishing clear, standardised metrics and KPIs that can be monitored in real time, guiding process improvements.

Cost cutting vs. efficiency

Cost-cutting and efficiencies are often confused, but they have distinct differences in both intent and impact. In our experience, whilst a lot of businesses talk about efficiencies, they are talking about cost-cutting measures, which can cause a negative impact if implemented for the wrong reasons.

Cost-cutting typically refers to reducing expenses, often in response to financial pressures or the need to improve short-term profitability. This approach focuses on trimming budgets, eliminating non-essential spending and sometimes reducing resources or headcount. While cost-cutting may deliver immediate financial relief, it doesn’t always address the underlying operational inefficiencies, and can even harm long-term growth if done too aggressively.

• Short-term focus: Immediate financial relief.
• Approach: Reducing overhead, staff, or operational spending.
• Risk: Potential damage to quality, customer experience and culture if cuts are too deep or managed badly.

Efficiencies, on the other hand, aim at improving the way a business operates in a way that delivers long-term benefits. Rather than just reducing costs, it focuses on optimising processes, eliminating waste and improving productivity without sacrificing quality or employee engagement. These improvements are designed to make the business more agile, resilient and capable of maintaining or growing performance, even in challenging environments.

• Long-term focus: Continuous improvement with lasting impact.
• Approach: Streamlining processes, eliminating bottlenecks, investing in technology and employee development.
• Benefit: Enables cost reduction in a way that doesn’t harm the business’s capabilities and culture, supports innovation and can be sustained over time.

While cost-cutting might give a quick financial fix, sustainable efficiencies provide a foundation for long-term, stable growth and competitive advantage.

Enabling technology can also play a role in driving efficiencies, yet it is essential to recognise that system changes alone won’t solve all problems. Processes need to be lean before technology can support their success. It’s a common theme within our network that too often, businesses expect technology to fix inefficiencies that are rooted in poor processes.

AI cannot be ignored. It is making businesses more efficient by automating everyday tasks, helping with better decision-making, and improving operations. It can quickly analyse large amounts of data to find useful insights, saving time and ultimately, it enables a workforce to focus on higher value activities.

How Eton Bridge Consulting can help

For businesses looking to navigate these turbulent times, our Consulting team are able to offer guidance, support and expertise to businesses looking to move towards a new operating model or drive efficiencies. We have a suite of bespoke tools and methodologies to analyse current operations and identify opportunities for improvement. We utilise technology wherever possible to improve the time taken to deliver benefits.

Our approach has been carefully crafted to address every controllable aspect of a business. We provide a comprehensive approach that helps businesses overcome tough times and positions them to seize growth opportunities when they emerge.

Processes: Efficiency and streamlining operations

Processes are an integral part of any business, and in uncertain times, they must evolve to keep pace with changing economic conditions. Simply cutting costs may not be enough; businesses need to be streamlined, with efficient processes that improve productivity while reducing waste.

• Standardising and simplifying: Streamlining operations and eliminating duplication are crucial steps to increasing efficiency. Implementing lean methodologies or Six Sigma processes can help refine operations and reduce overheads.
• Operational resilience: Assessing supply chains, eliminating bottlenecks, and increasing flexibility in procurement and production processes are important steps. A more resilient process structure will help businesses quickly adapt to disruptions.

Optimising processes for efficiency not only reduces costs, but also ensures that businesses are in a better position to quickly pivot when conditions improve.

Structure: Adapting to economic shifts

In an environment where market conditions are volatile and unpredictable, businesses need to be highly adaptable. A rigid, traditional structure may hinder flexibility, while a more agile structure allows for quicker decision-making and adaptation.

Key structural considerations that can help businesses navigate these times include:

• Decentralising decision-making: Rather than relying on top-down authority, empowering teams at all levels to make decisions can speed up responsiveness to market changes. This can however create additional operating costs and needs to be considered carefully.
• Cross-functional teams: Breaking down silos by creating teams with varied expertise allows for more holistic problem-solving and ensures faster innovation, which is crucial in a stagnant or declining economy.
• Strategic realignment: Reassessing roles, responsibilities and reporting lines ensures that the workforce is aligned with the strategic goals, whether that’s focusing on efficiency or planning for long-term growth.

This structural flexibility supports a shift from a growth-centred approach to a more operationally efficient mindset. This means scaling up in key areas and scaling down in others, dependent on the market’s needs and your business’s capacity to deliver.

Culture: Flexibility, innovation and alignment

Culture plays a critical role in how a business responds to challenges and opportunities. In times of economic turbulence, cultivating a culture that emphasises flexibility, innovation, and collaboration will help businesses thrive.

• Adaptability and agility: Encouraging a growth mindset across the business helps employees embrace change and think creatively about solving problems. This culture of flexibility fosters innovation, even when budgets are tight.
• Collaboration and accountability: A culture that values cross-departmental collaboration can speed up the decision-making process. When employees at all levels feel accountable for business goals, they’re more likely to contribute innovative ideas that lead to efficiencies or new revenue streams.
• Employee alignment with strategic goals: As businesses reconsider their strategies in response to external challenges, ensuring that employees are aligned with the business’s evolving objectives and customer needs is key. An engaged workforce that understands the “why” behind changes will be more motivated and productive.

It’s also essential to balance the pressures of cost-cutting with the need to preserve employee morale and brand reputation. Cultivating a culture that can innovate within constraints is vital for long-term success.

Leadership’s role in driving change

Leadership is crucial when adapting to this “perfect storm.” Leaders need to strike the right balance. Transparent communication from leadership can:

• Set clear expectations: Leaders must communicate the strategic direction clearly, ensuring that all levels of the business understand the shift in focus (e.g., from growth to efficiency).
• Empower decision-making: As the operating model shifts, leaders must empower middle management and operational teams to make decisions on the ground.
• Champion change: Leaders need to role-model the change they expect from others, showing agility, decisiveness and a commitment to efficiency improvements.

The road ahead may be uncertain, yet by embracing efficiency, agility and smart investments in data and technology, businesses can emerge stronger, more resilient, and better prepared for the future. It’s not about surviving the storm, but about navigating through it and ensuring businesses are positioned to capitalise on market conditions when they improve.

If you’re struggling with efficiency or unsure how to adapt your operating model, our Consulting team can help. Our team of experienced industry consultants work side by side with clients to identify problems, work through change and deliver real results, together. By creating a roadmap that balances short-term needs with long-term goals, we work with businesses to capitalise on growth opportunities when the economy improves.

Get in touch for a confidential conversation about your business’s unique challenges and explore how we can work together.